Returns & Exchanges

At Lady Black Tie, we want you to feel confident in your formal wear purchase. If your gown isn't the perfect fit, we offer returns for store credit or exchange on eligible items within 14 days of delivery.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided through the portal and securely package your unworn items with original tags attached.

3

Ship It Back

Drop off your package at the designated carrier location within 3 business days of receiving your label to ensure timely processing.

4

Receive Store Credit

After our quality control team inspects the garment, your store credit will be issued via an electronic gift card, minus any applicable shipping fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing